As an administrator in higher education for 16 years, I watched how technology in education transformed the student, staff, and faculty experience. Taking an active role in enhancements, I witnessed paper records turned into systems, which turned into workflows and integrations that enabled well-worn pathways to be automated. Imagine the tens of thousands of faculty grade changes that were generated annually, each on their own sheet of paper. Or the thousands of official transcript requests that students and alumni would send…and the thousands of paper transcripts the university would mail back.