I always thought when something was custom-made or built “just for you,” it was a great thing! Think about it. How about a custom suit? It fits just right and gives you lots of confidence. If you’re a guitar player, how cool is that custom body or pickup? And if you’re a gamer, the freedom to create and customize your blazing fast PC is exciting!
But is customization the right thing for enterprise software?
Back in the days when software was shipped out on disks, customers installed all the features that were designed by the vendor, but often wanted more features and functions to accommodate their own unique business processes, so it was customized. Some organizations built (and continue to build) applications with in-house software development. Once the customized software was deployed, the customer felt that they had something cool, built just for them (just like that blistering fast computer). And, they were happy – at least for the short term.
While it’s true that software shouldn’t necessarily dictate your business processes, there are times when software becomes so proficient with best practices due to years of industry crowdsourcing and competitive development, it may be time to reevaluate your processes and see if there’s a better way.
Software as a Service for the enterprise should be configurable, without customizations. When thoughtfully and strategically designed, configurable SaaS has as many features, and in fact more options, than yesterday’s customized software, with a much lower TCO.
It reminds me of a story while demonstrating software to a client years ago. I was working for a company that offered both options – out-of-the-box software (fully configurable) and the option to customize it (modifying code). After a while, as the terms configuration and customization were being tossed around, my client simply said, “You know what, show me the free way.” Exactly. Not only was the configurable option the “free” way to solve her business problem (requiring no customizations), but the free way to maintain. She was able to enjoy the benefit of new software innovation year after year without customizations breaking or having to be rewritten. Bonus!
In the Contract Lifecycle Management industry, pre-defined configurations can become an even more powerful advantage. Malbek Contrax™ can help you refine your decision-based approval processes, giving you speed and accountability. How can we improve your contract authoring? Malbek’s intelligent clause assembly functionality actually guides you in the contracting process, giving you the underlying consistency, accuracy, and compliance you need. Malbek has gone a step further and crafted smart and specific configurations that are industry focused. We’ve done the work for you.
Let’s face it, customized enterprise software, which is complex, costly, and difficult to support, has a much different connotation than a custom guitar! At Malbek, our software is configurable and robust right out of the box. We give you more options than you’ve ever imagined which can be precisely configured to create, refine, and improve your processes without the high price tag.
Malbek offers you power, flexibility, and style. Put Contrax™ on for size, and it just might feel like that custom suit after all!