Malbek is an organization that believes in its people, inspires autonomous thinking, and has an environment which makes every day feel like a Friday evening concert – we can’t wait to change the face of our industry. We believe what we create at Malbek has the potential to be as fulfilling as anything we do. Malbek has a culture that puts our people first offering immense flexibility, because valued employees deliver amazing customer experiences.
The primary role of a Customer Support Specialist is to elicit the full satisfaction and success of customers. The Customer Support Specialist will always strive to exceed the expectations of customers by providing empathetic, patient, yet efficient support via a single channel and person. The Customer Support Specialist have a primary goal of addressing problems, incidents, and inquiries submitted from customers via support channels.