Part of the Customer Experience team, this position requires a highly motivated and energetic individual with a passion for helping clients maximize adoption of our cloud-based solutions. Responsible for ensuring continued customer satisfaction by performing technical support tasks and issue resolution. Prefer local Ahmedabad vicinity candidates. If you are out of state, clearly indicate if you are planning to relocate to Ahmedabad.
Become an expert in Malbek solutions and well-versed in contract management industry knowledge
Collaborate with customers to understand requirements and business objectives
Configure the Malbek solution using best practices and our methodology to meet customer objectives; collaborate with internal team members to ensure the highest level of customer success
Work closely with customers to validate configurations, import data, configure integrations and provide overall support for implementing the solution
Monitor and respond to support tickets via email, phone, and our help system
Collaborate with other team members to bring support tickets to resolution
Assist with creating or maintaining support articles, knowledge base, FAQs
Share responsibility for responding to critical support tickets outside of our support hours
Participate in product testing and other internal activities to ensure we are always delivering the best product and service to our
IDEAL CANDIDATE SKILLS:
Positive attitude, strong desire to be a part of the team and growing company
Willingness to learn the product end-to-end, both with self-discovery and with our support
This is not a technical role, but a good technical aptitude is desired and will help with learning
Experience in a customer support or consulting role a plus
Excellent problem-solving skills; ability to empathize with customers; ability to communicate solutions in a clear, positive, and professional manner
Ability to build strong relationships with internal teams and customers
Flexibility in hours (off hours and weekend work required occasionally)
Experience required: 3-5+ years
To apply for this position, please complete the form on this page and attach your resume.
Malbek provides a modern, cloud-based contract management solution with a user experience that delights. Sales, Legal, Finance, and Procurement teams can all achieve contracting efficiencies. See it for yourself.