Opportunities for Those with a Passion for Modern Technology

Business Analyst / Implementation Consultant

Location: USA

 

This position will be a part of the Customer Experience team with a fast-paced, highly collaborative environment, laser focused on customer satisfaction with Malbek solution implementation. This is a functional (non-technical role) with customer facing responsibilities.

 

 

Duties and Responsibilities

• Gather and evaluate business requirements;demonstrate recommended solutions and articulate how specific use cases are met
• Construct and maintain project plan, tracking milestones, status, and resolution plan for issues
• Recommend controls and process change by identifying current pain points, setting project goals and objectives, advising on improved processed and configurations within the solution
• Configure the Malbek solution using best practices and our methodology to meet client objectives
• Work closely with clients to validate configurations, import data, configure integrations and provide overall support for implementing the solution
• Facilitate end user training
• Assist with creating or maintaining support articles, knowledge base, FAQs
• Participate in product testing and other internal activities to ensure we are always delivering the best product and service to our clients
• Provide insight into Product and Engineering team on common client use cases and areas of improvement in the solution to drive efficiency in implementation processes and client solution adoption
• Maintain user confidence and protect operations by keeping information confidential.

 

Skills Requirement

• Excellent communication skills, including remote delivery and facilitation, consultative approach to communication
• Proven analytical background​, with good technical aptitude
• Experience working with senior decision makers
• Previous CLM experience a plus; transferrable skills or other Enterprise SaaS application deployment or consulting experience
• Ability to impact operations and affect change without being confrontational​
• Detail oriented and inquisitive​, self-motivated
• Team player and positive attitude even in times of stress or conflict​
• Extremely organized with strong time-management skills​
• Basic knowledge of Agile methodologies​
• Project management skills

 

Experience required: 5+ years

 

To apply for this position, please complete the form on this page and attach your resume.