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Professional Services

Implementation Specialist

Malbek is seeking a highly motivated and energetic individual with a passion for ensuring customer success and experience in enterprise software implementation to join our Customer Experience team as a Implementation Specialist. The Malbek team is very passionate about maintaining our culture and affording the opportunity for all team members to actively contribute to executing our vision.

Job Summary

The Malbek Implementation Specialist is responsible for leading the successful implementation of Contract Lifecycle Management (CLM) solutions within the Malbek CLM Software as a Service (SaaS) environment. This role requires a deep understanding of CLM processes, along with expertise in Salesforce administration. The individual will play a crucial role in designing, configuring, and optimizing CLM solutions to meet the customer organization’s contract management needs.

Key Responsibilities

  • Project Leadership
    • Lead end-to-end CLM implementation projects, ensuring successful delivery within scope, timeline, and budget.
    • Collaborate with cross-functional teams, including business stakeholders, developers, and other project members, to drive project success.
  • CLM Solution Design and Configuration
    • Analyze business requirements and design CLM solutions tailored to meet the organization’s contract management needs.
    • Configure and customize the SaaS CLM platform, with a primary focus on API and integration, to align with business processes and objectives.
  • Salesforce Administration
    • Utilize strong Salesforce admin skills to manage and maintain the Salesforce platform, as it relates to the integration requirements.
    • Implement, configure, and customize Salesforce features to enhance CLM capabilities.
    • Ensure data integrity and security within the Salesforce environment.
    • Knowledge of Permission sets, Apex classes, and Visualforce pages desirable.
  • Integration Management
    • Integrate CLM solutions with other enterprise systems, ensuring seamless data flow and consistency.
    • Collaborate with IT teams to manage and troubleshoot integrations.
  • User Training and Support
    • Develop and conduct training programs for end-users to maximize the adoption and utilization of CLM solutions.
    • Provide ongoing support and troubleshooting for users, addressing issues and optimizing user experience.
  • Continuous Improvement
    • Stay abreast of industry best practices and emerging technologies in CLM and Salesforce.
    • Recommend and implement continuous improvements to enhance the efficiency and effectiveness of CLM processes.

Qualifications

  • Excellent written and oral communication skills, English proficient.
  • Strong analytical and problem-solving aptitude.
  • Ability to communicate technical information to non-technical users.
  • 5+ years’ experience in software implementation or technical support role.
  • Highly proficient in MS Word; advanced Word skills highly desired.
  • Must be willing to work later hours, overlapping with U.S. team members and customers.
  • Bachelor’s degree in a relevant field (e.g., Business, Information Technology) or equivalent working experience.
  • Proven experience leading CLM implementations, preferably in a SaaS environment.
  • Strong expertise in Salesforce administration and configuration.
  • Experience in integrating SaaS applications with CRM, ERP, and other systems critical to supporting the overall Contract Management landscape.
  • Experience in utilizing APIs for integration and data exchange.
  • In-depth understanding of Contract Lifecycle Management processes and best practices.
  • Excellent project management and communication skills.
  • Ability to collaborate with cross-functional teams and drive consensus.
  • Salesforce certifications (e.g., Certified Administrator) are highly desirable.