BUSINESS ANALYST / IMPLEMENTATION

Location: USA

This position will be a part of the Customer Experience team with a fast-paced, highly collaborative environment, laser focused on customer satisfaction with Malbek solution implementation. This is a functional (non-technical role) with customer facing responsibilities.

KEY RESPONSIBILITIES:

  • Gather and evaluate business requirements;demonstrate recommended solutions and articulate how specific use cases are met
  • Construct and maintain project plan, tracking milestones, status, and resolution plan for issues
  • Recommend controls and process change by identifying current pain points, setting project goals and objectives, advising on improved processed and configurations within the solution
  • Configure the Malbek solution using best practices and our methodology to meet client objectives
  • Work closely with clients to validate configurations, import data, configure integrations and provide overall support for implementing the solution
  • Facilitate end user training
  • Assist with creating or maintaining support articles, knowledge base, FAQs
  • Participate in product testing and other internal activities to ensure we are always delivering the best product and service to our clients
  • Provide insight into Product and Engineering team on common client use cases and areas of improvement in the solution to drive efficiency in implementation processes and client solution adoption
  • Maintain user confidence and protect operations by keeping information confidential.

IDEAL CANDIDATE SKILLS:

  • Excellent communication skills, including remote delivery and facilitation, consultative approach to communication
  • Proven analytical background​, with good technical aptitude
  • Experience working with senior decision makers
  • Previous CLM experience a plus; transferrable skills or other Enterprise SaaS application deployment or consulting experience
  • Ability to impact operations and affect change without being confrontational​
  • Detail oriented and inquisitive​, self-motivated
  • Team player and positive attitude even in times of stress or conflict​
  • Extremely organized with strong time-management skills​
  • Basic knowledge of Agile methodologies​
  • Project management skills
  •  

Experience required: 5+ years

 

To apply for this position, please complete the form on this page and attach your resume.