Updated September 1, 2023
Sub-Processors
A Note on Sub-Processors: The table below states the sub-processors Malbek engages with. Malbek requires that its sub-processors satisfy obligations no less stringent than those set forth in Malbek’s Data Processing Agreement (DPA).
Third-Party Sub-Processor
Purpose
Applicable Service
Location
Hubspot
Prospecting Customer Tracking
Prospecting Customer Tracking
United States
ZenDesk
Customer Support
Support Ticketing
United States
Smartsheets
Customer Support
Customer project management and collaboration
United States
PlanHat
Customer Support
Management of customer support projects
Sweden
Amazon Web Services
Data Hosting
Operates server instances that support and sustain Malbek SaaS services.
United States
LearnUpon
Customer Support
Product Education and Training
–
Survey Monkey
Customer Support
Customer Surveying
United States
Google Document AI*
AI Services
Product Support
United States
Microsoft Azure AI*
AI Services
Product Support
United States
CloudFlare
Website Support
Server Support Services
United States
*These sub-processors only apply to those customers who have subscribed to specific AI-powered services.