Lighthouse is at the forefront of innovation in legal technology, with experts like Ellen Kranz, Senior Contract Specialist, playing a pivotal role in ensuring the company’s contract lifecycle processes operate efficiently and effectively.
I would recommend Malbek to other organizations because it’s not just a glorified spreadsheet like a lot of these systems are. They’re very integrated into other systems. There’s automation, and there’s a lot of great data that you can pull from My name is Ellen, and I work for Lighthouse Document Technologies. We’re an e-discovery company in the legal tech space. Before Lighthouse implemented Malbek, we had a lot of manual processes. Every single client contract required manual touches by legal and other departments. And to manually upload contracts into the system, legal would review every single contract whether or not it was a template we always used or not or it had red lines or not. And then data entry was also manual. One of the biggest benefits of Malbek has been the streamlined approach and the automation behind it. Malbek is really robust. We have integration into various systems like DocuSign, DealHub, Salesforce, and then also a lot of automation. With Malbek, we’ve been able to realize real data and time saving measures, on the legal team especially. We’re fortunate to have a high percentage of clients using Lighthouse’s templates, something like sixty percent of our clients use Lighthouse templates. And then with that, we’ve also noticed recently that using the Malbek tool, almost seventy five percent of all contracts that are pushed through Malbek and activated never touched legal. With Malbek, we are able to empower our sales team to jump start contracts and sometimes start those and mark them as active after signature within minutes or hours where beforehand it took sometimes days.
Before implementing Malbek CLM, Lighthouse encountered significant obstacles in managing its contracts. The absence of a dedicated contract lifecycle management system meant the company relied heavily on an internally built system, which created inefficiencies at every stage. Contracts were uploaded and reviewed manually, templates were managed in folders, and version control was cumbersome. Every contract required involvement from the legal team, regardless of complexity, slowing processes and diverting attention from more critical tasks. Vendor contracts posed additional challenges, as they were primarily managed via email, leading to inconsistent oversight and limited process control.
Solution
To address these issues, Lighthouse turned to Malbek CLM. The platform provided a comprehensive solution, offering seamless integration with tools such as DocuSign, Deal Hub, and Salesforce, enabling a streamlined contract process. Automation became a game-changer, allowing routine tasks like template handling and approval workflows to be managed without legal intervention for standard templates.
Sales teams could now initiate and finalize contracts independently, often within minutes or hours, empowering them to close deals faster while maintaining compliance. Moreover, Malbek’s robust data management capabilities enhanced tracking and analysis, ensuring data integrity and providing valuable insights into contract trends and performance.
Results
The results were transformative. By automating routine processes, Malbek dramatically reduced the legal team’s touchpoints, freeing them to focus on contracts with substantial redlines and complex terms. Contracts that once took days to process could now be completed in a fraction of the time, streamlining operations and enhancing efficiency across departments.
By adopting Malbek CLM, Lighthouse has redefined its approach to contract management, achieving greater efficiency, control, and focus on high-priority legal matters. The partnership with Malbek underscores Lighthouse’s commitment to innovation and operational excellence, ensuring they remain at the forefront of the legal tech industry.
Seattle, WA
Lighthouse Document Technologies
High Tech
