What Malbek has done for us is enable our scale and understand what is the status of our customer base from a contract perspective better than we ever had before. My name is Jeff Peduto. I am the senior vice president of operations for Recruitics. We are a recruitment advertising company. Our pain points were the ability to draft consistent versions of our templates, the ability to capture data elements and store content, and the ability to report on Without having the ability to capture the data element of an expiration date, renewals was another gap that we had, and Malbek has changed all that. Within ninety days of an expiration date, we now know a customer is getting ready to renew. We need to engage that customer, start that conversation. And that's a huge benefit from where we were before. Malbek had all the different features we were looking for. It enables us to capture data elements, to swap content within a contract, enhance the quality of our contracts, and it enables us to have a single place where contracts are drafted to make sure that our risk is minimized from a privacy perspective. From a return on investment perspective, it has checked all the boxes. All the gaps we had prior to implementing Malbek have been filled. So the money we spend to buy the system has certainly come back tenfold. The biggest benefit for working with Malbek has been the support. Their automated content is so well structured in a way that I can skim real quickly, figure out how to fix my problem, and fix it. And when I can't do that, their live support is phenomenal. I shoot an email off to the support team, I get a response within the hour. The reason you wanna use Malbek is because of the people behind it. They take ownership in their customer relationships, they respond quickly, and they make it so that it's easy for you to use their tool.
Solution
Malbek’s CLM software provided the comprehensive solution Recruitics needed. Jeff noted that Malbek addressed every gap they had identified. The software enabled Recruitics to capture critical data elements, such as expiration dates, and store contract content in a structured, accessible format, greatly improving the quality and consistency of their contracts.
Malbek’s ability to keep Recruitics ahead of evolving privacy legislation was particularly valuable. The system allowed Recruitics to implement consistent privacy clauses across contracts, ensuring compliance and clear communication of their role in protecting customer information. Jeff emphasized that without Malbek, managing these legislative changes manually would have been a time-consuming and error-prone process, but Malbek made it efficient and reliable.
Crucially, Malbek’s post-implementation support exceeded Jeff’s expectations. He had implemented various systems in the past, and support often fell flat after purchase. However, Malbek stood out with its responsive, knowledgeable support team. The automated content within the platform was so well-structured that Jeff could easily search for specific terms, quickly find what he needed, and resolve issues independently. When further help was necessary, Malbek’s live support team responded within an hour, a crucial factor given that Recruitics did not have a dedicated system administrator.
Results
The implementation of Malbek’s CLM software led to a significant transformation at Recruitics. Within 90 days, the company saw substantial improvements, with all previously identified gaps effectively addressed. Jeff highlighted that from a return on investment perspective, Malbek had “checked all the boxes,” delivering substantial financial returns by enhancing operational efficiency, ensuring compliance with new legislation, and reducing risks.
What Malbek has done for us is enable our scale. The ability to understand our book of business from a contractual perspective is critically important to forecasting the business. One of the most topical issues we have today in recruitment advertising is privacy. There are states every day creating new legislation around privacy and the ability to adjust as that legislation changes is really important. Otherwise, we’re gonna be sitting there not understanding what our contracts do. Now with Malbek, we’ve been able to implement and keep consistent clauses within our contracts from customer to customer that lets a customer know this is our role and this is what we’re gonna do to protect your information and your customers’ information. Without a system like Malbek, the ability to implement that and ensure quality of execution would have been very, very difficult. Every effort is a manual effort that takes a long period of time. And Malbek speeds all that up because it presents you with the information you need quickly, and then you can action on it.
Jeff also praised Malbek’s exceptional post-implementation support, which played a crucial role in their success. The ease with which he could use the system, coupled with the responsive support team, made the transition to Malbek seamless. Jeff emphasized that the real value of Malbek lies not only in the software’s capabilities but also in the dedicated team behind it.
Malbek’s CLM software has not only addressed Recruitics’ immediate challenges but also enabled them to scale their operations more effectively. By providing a clear understanding of their customer base and ensuring compliance with evolving privacy legislation, Malbek has empowered Recruitics to operate with a level of efficiency and precision that was previously unattainable. The combination of powerful features, adaptability to legislative changes, and unparalleled post-implementation support has made Malbek an indispensable partner for Recruitics, transforming their contract management from a source of frustration into a streamlined, value-generating process.
Wilton, CT
Recruitics
Business Services