A Note on Sub-Processors
A sub-processor is a third-party data processor engaged by Malbek who has or potentially will have access to or process data which may contain personal data. The table below states the sub-processors Malbek engages with. Malbek requires that its sub-processors satisfy obligations no less stringent than those set forth in Malbek’s
Data Processing Agreement (“DPA”).
|
Third-Party Sub-Processor
|
Purpose
|
Applicable Service
|
Location
|
| Hubspot |
Prospecting
Customer Tracking
|
Customer communications and opportunity tracking and management
|
United States |
| ZenDesk |
Customer Support |
Support Ticketing |
United States |
| Delighted |
Customer Support |
Customer Surveying |
United States |
| Smartsheets |
Customer Support |
Customer project management and collaboration |
United States |
| PlanHat |
Customer Support |
Management of customer support projects |
Sweden |
| Amazon Web Services |
Data Hosting |
Operates server instances that support and sustain Malbek SaaS services. |
United States |
| LearnUpon |
Customer Support |
Product Education and Training |
Ireland |
|
Survey Monkey
|
Customer Support
|
Customer Surveying
|
United States
|
|
Google Document AI*
|
AI Services
|
Product Support
|
United States
|
|
Microsoft Azure AI*
|
AI Services
|
Product Support
|
United States
|
|
CloudFlare
|
Website Support
|
Server Support Services
|
United States
|
*These sub-processors only apply to those customers who have subscribed to specific AI-powered services.
