Updated September 1, 2023

A Note on Sub-Processors

A sub-processor is a third-party data processor engaged by Malbek who has or potentially will have access to or process data which may contain personal data. The table below states the sub-processors Malbek engages with. Malbek requires that its sub-processors satisfy obligations no less stringent than those set forth in Malbek’s Data Processing Agreement (“DPA”).

Third Party Sub Icon Third-Party Sub-Processor Purpose Applicable Service Location
Prospecting Customer Tracking Customer communications and opportunity tracking and management United States
Customer Support Support Ticketing United States
Customer Support Customer project management and collaboration United States
Customer Support Management of customer support projects Sweden
Amazon Web Services
Data Hosting Operates server instances that support and sustain Malbek SaaS services. United States
Customer Support Product Education and Training
Survey Monkey
Customer Support Customer Surveying United States
Google Document AI*
AI Services Product Support United States
Microsoft Azure AI*
AI Services Product Support United States
Website Support Server Support Services United States
*These sub-processors only apply to those customers who have subscribed to specific AI-powered services.

Total: records