Updated September 1, 2023
A sub-processor is a third-party data processor engaged by Malbek who has or potentially will have access to or process data which may contain personal data. The table below states the sub-processors Malbek engages with. Malbek requires that its sub-processors satisfy obligations no less stringent than those set forth in Malbek’s Data Processing Agreement (“DPA”).
Third Party Sub Icon | Third-Party Sub-Processor | Purpose | Applicable Service | Location |
---|---|---|---|---|
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Hubspot
|
Prospecting Customer Tracking | Customer communications and opportunity tracking and management | United States | |
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ZenDesk
|
Customer Support | Support Ticketing | United States | |
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Smartsheets
|
Customer Support | Customer project management and collaboration | United States | |
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PlanHat
|
Customer Support | Management of customer support projects | Sweden | |
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Amazon Web Services
|
Data Hosting | Operates server instances that support and sustain Malbek SaaS services. | United States | |
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LearnUpon
|
Customer Support | Product Education and Training | ||
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Survey Monkey
|
Customer Support | Customer Surveying | United States | |
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Google Document AI*
|
AI Services | Product Support | United States | |
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Microsoft Azure AI*
|
AI Services | Product Support | United States | |
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CloudFlare
|
Website Support | Server Support Services | United States |
Total: records