Third-Party Sub-Processor |
Purpose |
Applicable Service |
Location |
Hubspot |
Prospecting Customer Tracking |
Customer communications and opportunity tracking and management |
United States |
ZenDesk | Customer Support | Support Ticketing | United States |
Delighted | Customer Support | Customer Surveying | United States |
Smartsheets | Customer Support | Customer project management and collaboration | United States |
PlanHat | Customer Support | Management of customer support projects | Sweden |
Amazon Web Services | Data Hosting | Operates server instances that support and sustain Malbek SaaS services. | United States |
LearnUpon | Customer Support | Product Education and Training | Ireland |
Survey Monkey |
Customer Support |
Customer Surveying |
United States |
Google Document AI* |
AI Services |
Product Support |
United States |
Microsoft Azure AI* |
AI Services |
Product Support |
United States |
CloudFlare |
Website Support |
Server Support Services |
United States |
*These sub-processors only apply to those customers who have subscribed to specific AI-powered services.
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