Updated June 10, 2024
Sub-Processors
A Note on Sub-Processors: The table below states the sub-processors Malbek engages with. Malbek requires that its sub-processors satisfy obligations no less stringent than those set forth in Malbek’s Data Processing Agreement (DPA).
Third-Party Sub-Processor
Purpose
Applicable Service
Location
![](https://malbek.wpengine.com/wp-content/uploads/2023/12/Hubspot.webp)
Hubspot
Prospecting Customer Tracking
Prospecting Customer Tracking
United States
![Salesforce.com_logo.svg](https://www.malbek.io/wp-content/uploads/2024/04/Salesforce.com_logo.svg-1-1024x717.png)
Salesforce
Prospecting Customer Tracking
Prospecting Customer Tracking
United States
![](https://malbek.wpengine.com/wp-content/uploads/2023/12/zendesk.webp)
ZenDesk
Customer Support
Support Ticketing
United States
![](https://malbek.wpengine.com/wp-content/uploads/2023/12/smartsheets.webp)
Smartsheets
Customer Support
Customer project management and collaboration
United States
![](https://malbek.wpengine.com/wp-content/uploads/2023/12/Planhat.webp)
PlanHat
Customer Support
Management of customer support projects
Sweden
![](https://malbek.wpengine.com/wp-content/uploads/2023/12/aws.webp)
Amazon Web Services
Data Hosting
Operates server instances that support and sustain Malbek SaaS services.
United States
![](https://malbek.wpengine.com/wp-content/uploads/2023/12/learnupon.webp)
LearnUpon
Customer Support
Product Education and Training
–
![](https://malbek.wpengine.com/wp-content/uploads/2023/12/Surveymonkey.webp)
Survey Monkey
Customer Support
Customer Surveying
United States
![](https://malbek.wpengine.com/wp-content/uploads/2023/12/Google-Document.webp)
Google Document AI*
AI Services
Product Support
United States
![](https://malbek.wpengine.com/wp-content/uploads/2023/12/Microsoft_Azure.webp)
Microsoft Azure AI*
AI Services
Product Support
United States
![](https://malbek.wpengine.com/wp-content/uploads/2023/12/Cloudflare-new.webp)
CloudFlare
Website Support
Server Support Services
United States
*These sub-processors only apply to those customers who have subscribed to specific AI-powered services.