The Heart of Malbek: Jaime Slocum on Customer Satisfaction and Retention

In the dynamic world of contract lifecycle management, the role of customer experience is paramount. It’s the compass guiding organizations through the intricate landscape of solutions and services. At Malbek, a leading player in this arena, the pursuit of exceptional customer experiences isn’t just a mission—it’s a way of life. At the helm of this commitment stands Jaime Slocum, the Vice President of Customer Experience, with a remarkable five-year journey with Malbek.

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Reflections and Resolutions From The Customer Experience Team

Ahh, January. It is the season for reflection, resolutions, and planning for the year. As Malbek’s VP of Customer Experience, these typical January activities are critical to making sure the Malbek community is heard and taken care of. Looking back on 2022, the CX team has grown and accomplished so much. However, we have big plans for 2023 and lots of goals to reach.

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I’ve Got a Small Query for You*

(*Can you find all 11 Hamilton lyrics hidden in this blog post?)

So you’ve purchased Malbek, you’ve completed implementation, and you are live. Congratulations!

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