Continue reading “Risk Vs. Revenue- Contracts as a Tool for Revenue”
Power of the 80/20 Rule: Unlocking Success in Enterprise Sales and Deployment
The Pareto Principle, often referred to as the 80/20 rule, suggests that roughly 80% of outcomes are the result of 20% of inputs or causes. Today, I’d like to introduce a fresh perspective on this principle and apply it to the world of enterprise sales. My take is that within an enterprise sales scenario, 80% of the overall outcomes realized during the deployment phase can be directly attributed to the quality and effectiveness of the initial 20% of interactions between the vendor and the customer. This concept challenges the traditional view that the goal of a sales process is merely the sale itself. A committed contract marks the inception of a transformative journey for the customer and provides the vendor with incredible insight to build upon for further successful deployments.
Continue reading “Power of the 80/20 Rule: Unlocking Success in Enterprise Sales and Deployment”
The Heart of Malbek: Jaime Slocum on Customer Satisfaction and Retention
In the dynamic world of contract lifecycle management, the role of customer experience is paramount. It’s the compass guiding organizations through the intricate landscape of solutions and services. At Malbek, a leading player in this arena, the pursuit of exceptional customer experiences isn’t just a mission—it’s a way of life. At the helm of this commitment stands Jaime Slocum, the Vice President of Customer Experience, with a remarkable five-year journey with Malbek.
Continue reading “The Heart of Malbek: Jaime Slocum on Customer Satisfaction and Retention”
Making the Switch: Navigating CLM Implementations and Legacy Contract Migration
In the ever-evolving landscape of legal technology, optimizing your contract management process is no longer just a competitive edge—it’s a necessity. As legal technologists, you’re well aware of the transformative power that contract lifecycle management (CLM) solutions bring to the table. They empower you to deliver data-driven insights, minimize risks, and seize new opportunities, all while streamlining the workflow for your Legal teams.
Continue reading “Making the Switch: Navigating CLM Implementations and Legacy Contract Migration”
Lessons Learned From a Tough CLM Implementation
We won’t sugarcoat it — implementations can be challenging. But we’re here to help you navigate even the most complex implementation processes. Even though it can be tough, it can be a great learning experience. So, here are five lessons learned that you can take with you to your own CLM implementation.
Continue reading “Lessons Learned From a Tough CLM Implementation”
Cakes and Contracts: Migrating Contracts
Outside of my day job at Malbek, I have a side hobby making cakes. As I was sorting through some of my cake pictures, I realized there’s a lot of similarities between making a fancy cake and configuring software. Continue reading “Cakes and Contracts: Migrating Contracts”
Winning Big with Analytics
Traveling blind is not a great idea. Having no insight into what is going on with your contracts is an equally dangerous game. Continue reading “Winning Big with Analytics”
I’ve Got a Small Query for You*
(*Can you find all 11 Hamilton lyrics hidden in this blog post?)
So you’ve purchased Malbek, you’ve completed implementation, and you are live. Congratulations!