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Procurement
Streamline Contract Requests with Native ServiceNow Integration
Eliminate contract request friction with Malbek’s seamless ServiceNow integration. While other CLM platforms require separate contract request processes that create workflow gaps, Malbek’s native ServiceNow connector transforms enterprise service requests into structured contract workflows—enabling automatic contract initiation from ServiceNow tickets, real-time status updates back to ServiceNow, and unified visibility that keeps requesters informed throughout the contract creation process.
Servic Now Contract Request Processes with Malbek
Key Benefits
Crush Service Request Chaos:
Make contract requests as simple as requesting office supplies through your established ServiceNow workflows.
Unified Request Visibility:
Maintain complete transparency between enterprise service management and contract workflows with real-time status synchronization, ensuring requesters and stakeholders stay informed throughout contract creation and execution processes.
Leverage Existing Service Infrastructure:
Utilize your organization’s established ServiceNow workflows, approval hierarchies, and user training to manage contract requests, avoiding duplicate systems and maintaining consistent enterprise service delivery across all business functions.
Drag-and-Drop Advantage:
Deploy ServiceNow integration in minutes using Malbek’s visual drag-and-drop connector, avoiding months of custom development while ensuring reliable connectivity that business users can configure and maintain without IT involvement.
Enterprise Contract Requests Built for Service Management Excellence
Transform your contract request process with proven ServiceNow connectivity designed for enterprise service delivery. Automated workflow triggers, real-time synchronization, and unified request management across all business functions.
Key Features
How Service Now integrates with Malbek
Automated Contract Workflow Triggers:
Automatically initiate Malbek contract creation workflows from ServiceNow legal intake requests, ensuring immediate legal team notification and proper workflow routing based on request details and urgency.
Bi-Directional Status Synchronization:
Maintain real-time synchronization between ServiceNow tickets and Malbek contract progress, providing requesters with live updates on contract status, approval progress, and execution milestones without manual coordination.
Request Context Integration:
Transfer complete ServiceNow request information including requester details, urgency levels, business justification, and custom fields into Malbek workflows, ensuring legal teams have full context for prioritization and execution.
Executed Contract Delivery:
Automatically update ServiceNow requests with final executed contracts and completion status, providing requesters with immediate access to finalized agreements and maintaining complete request resolution documentation.
Urgency and Priority Mapping:
Sync ServiceNow urgency levels and priority classifications with Malbek workflow prioritization, ensuring legal work aligns with business criticality and service level expectations established in enterprise service management.
Contract Tag and Category Management:
Map ServiceNow request categories and tags to appropriate Malbek contract types and templates, enabling automatic template selection and workflow routing based on established service catalog classifications.
Unified Audit Trail:
Maintain comprehensive request-to-contract audit trails spanning both ServiceNow and Malbek systems, providing complete visibility into legal service delivery for compliance and process improvement initiatives.