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Signs of Shelfware: Training Troubles


Alice Alfano

February 22, 2021

“Our solution started failing because we did not know how to grow the tool with our business.”
– Shelfware Client

Today we continue our series on Contract Management Shelfware and turn our attention to the topic of how older CLM solutions require so much training to use that they are difficult to use without hours and hours of practice.

Ask yourself this question. Did you ever have to learn how to use Google or Amazon? Probably not. Both websites are built to be intuitive for any user so everyone can have a pleasant experience and get what they need quickly. Now think about past experiences with technology that was not so intuitive. Having a tool in front of you, like a CLM solution, and not being able to use it can be a nightmare.

With other leading CLM solutions, it can take months to learn how to use it, leading to low user adoption rates. Every second spent in training reduces the ROI of your CLM solution. In addition, the benefits of the software can't even be realized from something you don’t know how to use. How are you supposed to author, negotiate, and manage contracts faster and more accurately with a system that's so difficult to use you would rather not use it? As an additional risk, not knowing how to use a CLM system means mistakes can be made and you can have exposure to costly legal and procedural consequences.

Put your hard-to-use CLM tool back on the shelf and go for an easy-to-use solution like Malbek. Our user interface is intuitive; it’s built to look and feel more like a consumer product, such as Google. This allows users to quickly get the hang of the software and start benefiting from it in a much shorter time than with other older CLM options. If you find you do need help, we have a searchable online library of tutorials that you can access at any time. There are also customized training sessions available for any user that needs a more hands-on approach to learning.

To read the full eBook on the pain of CLM Shelfware, download it here.

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