Signs of Shelfware: Training Troubles

by Alice Alfano |
Share:

“Our solution started failing because we did not know how to grow the tool with our business.”
– Shelfware Client

Today we continue our series on Contract Management Shelfware and turn our attention to the topic of how older CLM solutions require so much training to use that they are difficult to use without hours and hours of practice.

Ask yourself this question. Did you ever have to learn how to use Google or Amazon? Probably not. Both websites are built to be intuitive for any user so everyone can have a pleasant experience and get what they need quickly. Now think about past experiences with technology that was not so intuitive. Having a tool in front of you, like a CLM solution, and not being able to use it can be a nightmare.

With other leading CLM solutions, it can take months to learn how to use it, leading to low user adoption rates. Every second spent in training reduces the ROI of your CLM solution. In addition, the benefits of the software can't even be realized from something you don’t know how to use. How are you supposed to author, negotiate, and manage contracts faster and more accurately with a system that's so difficult to use you would rather not use it? As an additional risk, not knowing how to use a CLM system means mistakes can be made and you can have exposure to costly legal and procedural consequences.

Put your hard-to-use CLM tool back on the shelf and go for an easy-to-use solution like Malbek. Our user interface is intuitive; it’s built to look and feel more like a consumer product, such as Google. This allows users to quickly get the hang of the software and start benefiting from it in a much shorter time than with other older CLM options. If you find you do need help, we have a searchable online library of tutorials that you can access at any time. There are also customized training sessions available for any user that needs a more hands-on approach to learning.

To read the full eBook on the pain of CLM Shelfware, download it here.

You Might Also Like

Simplifying CLM & ChatGPT: A Colin Levy Interview

Oh man, it’s crazy that Legalweek is already here. Everyone is probably so excited to learn all ...

Read More
Unlocking CLM: Best Practices from Simplified Academy

We had an amazing time at the first-ever CLM Simplified Academy in NYC. This day-long event ...

Read More
The Pitfalls of Poor Clickwrap Practices

Electronic contracts have become the standard for businesses drafting and finalizing their ...

Read More
Staying Sustainable in a CLM Funding Minefield

As the VP of Finance here at Malbek, I know that business is always in flux. No months present the ...

Read More

Posts by

Post a Comment

Blog Authors

Alice Alfano is a Marketing Coordinator at ...

Allison Martyn is a Business Analyst who ...

Anna Lozynski is an award winning executive ...

Anne Moore has been helping customers automate ...

Anneliese Strout is a Principal Business Analyst ...

Becky Holloway began her marketing career in the ...

Betel Zewde was born and raised in Ethiopia and ...

Colin is a sought-after legal tech writer and ...

Dan Sloan has been helping companies successfully ...

Gary Zuder has been a trusted sales consultant to ...

Hemanth Puttaswamy is a technology entrepreneur. ...

Jaime has always been passionate about helping ...

As a skilled leader, Kari Geske is tickled to ...

Kevin Brening has been a SaaS enthusiast for the ...

Lindsay is eager to provide authentic connection ...

Madhu is a technology visionary and an expert in ...

With nearly two decades of CLM and legal tech ...

Taeler Gannuscia, Product Marketing Manager at ...