“Our solution started failing because we did not know how to grow the tool with our business.”
– Shelfware Client
Today we continue our series on Contract Management Shelfware and turn our attention to the topic of how older CLM solutions require so much training to use that they are difficult to use without hours and hours of practice.
Ask yourself this question. Did you ever have to learn how to use Google or Amazon? Probably not. Both websites are built to be intuitive for any user so everyone can have a pleasant experience and get what they need quickly. Now think about past experiences with technology that was not so intuitive. Having a tool in front of you, like a CLM solution, and not being able to use it can be a nightmare.