Jaime has always been passionate about helping others, both in her work and personal life. She has spent her career partnering with customers to implement and adopt software solutions to support critical business objectives, improve processes, and believes in empathy and collaboration for success. Jaime learned how best to navigate and bring more agile processes to complex implementations for the past 15+ years working with a variety of customers across industries. She has held senior roles in professional services, sales, and product management. Her favorite roles have always been ones in which she is helping to improve solutions and solve problems for both her internal and customer teams. In her role as VP of Customer Experience for Malbek, Jaime is focused on helping our customers maximize value from our solutions and delivering excellent customer service every day. Outside of work, Jaime enjoys time with her family, working in her flower and vegetable garden, a good hike, cooking, good wine, volunteering, and travel.