By Allison Caggia Published on: September 21, 2023

In the dynamic world of contract lifecycle management, the role of customer experience is paramount. It's the compass guiding organizations through the intricate landscape of solutions and services....

By Jaime Slocum Published on: January 25, 2023

Ahh, January. It is the season for reflection, resolutions, and planning for the year. As Malbek's VP of Customer Experience, these typical January activities are critical to making sure the Malbek...

By Alice Alfano Published on: June 13, 2022

It may sound like an anomaly, especially in the midst of The Great Resignation, but research shows that there is a link between having a best friend at work and increased performance and engagement....

By Alice Alfano Published on: November 2, 2020

Today we continue our series on Contract Management Shelfware and turn our attention to the topic of customer support and how legacy contract management vendors often fall short.

By Allison Martyn Published on: July 27, 2020

(*Can you find all 11 Hamilton lyrics hidden in this blog post?)

So you’ve purchased Malbek, you’ve completed implementation, and you are live.  Congratulations!

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